No one can make you serve customers well. That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, Harvey read the card. It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.' Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card. 'These are the stations I get and the music they play, if you'd like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day.
He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?' Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.
He had just written a book called You'll See It When You Believe It.
Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''
'That hit me right between the eyes,' said Wally.
'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I
decided to make some changes. I put in a few at a time. When my customers responded well, I
did more.'
'I take it that has paid off for you,' Harvey said. 'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with
it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
Smile, and the whole world smiles with you.....The ball is in our hands!
Sunday, August 17, 2008
Wednesday, July 16, 2008
Did I Marry the Right Person.. (pls spend some time to read it..not only for married person)
This is a very good article. read it.
Those who are still single may learn something from here....
Those who are already married may take it as a guideline to improve your marriage....
DID I MARRY THE RIGHT PERSON?
During one of our seminars, a woman asked a common question.
She said, 'How do I know if I married the right person?' I noticed that there was a large man sitting next to her so I said,'It depends. Is that your husband?' In all seriousness, she answered 'How do you know?'
Let me answer this question because the chances are good that it's weighing on your mind.
Here's the answer.
EVERY relationship has a cycle. In the beginning, you fell in love with your spouse. You anticipated their call, wanted their touch, and liked their idiosyncrasies.
Falling in love with your spouse wasn't hard. In fact, it was a completely natural and spontaneous experience.
You didn't have to DO anything. That's why it's called 'falling' in love...
Because it's happening TO YOU.
People in love sometimes say, 'I was swept of my feet.' Think about the imagery of that _expression. It implies that you were just standing there; doing nothing, and then something came along and happened TO YOU.
Falling in love is easy. It's a passive and spontaneous experience.
But after a few years of marriage, the euphoria of love fades. It's the natural cycle of EVERY relationship. Slowly but surely, phone calls become a bother (if they come at all), touch is not always welcome (when it happens), and your spouse's idiosyncrasies, instead of being cute, drive you nuts.
The symptoms of this stage vary with every relationship, but if you think about your marriage, you will notice a dramatic difference between the initial stage when you were in love and a much duller or even angry subsequent stage.
At this point, you and/or your spouse might start asking, 'Did I marry the right person?' And as you and your spouse reflect on the euphoria of the love you once had, you may begin to desire that experience with someone else. This is when marriages breakdown. People blame their spouse for their unhappiness and look outside their marriage for fulfillment.
Extramarital fulfillment comes in all shapes and sizes. Infidelity is the most obvious. But sometimes people turn to work,a hobby, a friendship, excessive TV, or abusive substances.
But the answer to this dilemma does NOT lie outside your marriage.
It lies within it. I'm not saying that you couldn't fall in love with someone else. You could.
And TEMPORARILY you'd feel better. But you'd be in the same situation a few years later. Because (listen carefully to this):
THE KEY TO SUCCEEDING IN MARRIAGE IS NOT FINDING THE RIGHT PERSON; IT'S LEARNING TO LOVE THE PERSON YOU FOUND.
SUSTAINING love is not a passive or spontaneous experience. It'll NEVER just happen to you. You can't 'find' LASTING love. You have to 'make' it day in and day out. That's why we have the expression 'the labor of love.'
Because it takes time, effort, and energy. And most importantly, it takes WISDOM. You have to know WHAT TO DO to make your marriage work.
Make no mistake about it. Love is NOT a mystery. There are specific things you can do (with or without your spouse) to succeed with your marriage.
Just as there are physical laws of the universe (such as gravity), there are also laws for relationships. Just as the right diet and exercise program makes you physically stronger, certain habits in your relationship WILL make your marriage stronger. It's a direct cause and effect. If you know and apply the laws, the results are predictable...you can 'make' love.
Love in marriage is indeed a 'decision'... Not just a feeling.
Remember this always:
'God determines who walks into your life. It is up to you to decide who you let walk away, who you let stay, and who you refuse to let go.'
Those who are still single may learn something from here....
Those who are already married may take it as a guideline to improve your marriage....
DID I MARRY THE RIGHT PERSON?
During one of our seminars, a woman asked a common question.
She said, 'How do I know if I married the right person?' I noticed that there was a large man sitting next to her so I said,'It depends. Is that your husband?' In all seriousness, she answered 'How do you know?'
Let me answer this question because the chances are good that it's weighing on your mind.
Here's the answer.
EVERY relationship has a cycle. In the beginning, you fell in love with your spouse. You anticipated their call, wanted their touch, and liked their idiosyncrasies.
Falling in love with your spouse wasn't hard. In fact, it was a completely natural and spontaneous experience.
You didn't have to DO anything. That's why it's called 'falling' in love...
Because it's happening TO YOU.
People in love sometimes say, 'I was swept of my feet.' Think about the imagery of that _expression. It implies that you were just standing there; doing nothing, and then something came along and happened TO YOU.
Falling in love is easy. It's a passive and spontaneous experience.
But after a few years of marriage, the euphoria of love fades. It's the natural cycle of EVERY relationship. Slowly but surely, phone calls become a bother (if they come at all), touch is not always welcome (when it happens), and your spouse's idiosyncrasies, instead of being cute, drive you nuts.
The symptoms of this stage vary with every relationship, but if you think about your marriage, you will notice a dramatic difference between the initial stage when you were in love and a much duller or even angry subsequent stage.
At this point, you and/or your spouse might start asking, 'Did I marry the right person?' And as you and your spouse reflect on the euphoria of the love you once had, you may begin to desire that experience with someone else. This is when marriages breakdown. People blame their spouse for their unhappiness and look outside their marriage for fulfillment.
Extramarital fulfillment comes in all shapes and sizes. Infidelity is the most obvious. But sometimes people turn to work,a hobby, a friendship, excessive TV, or abusive substances.
But the answer to this dilemma does NOT lie outside your marriage.
It lies within it. I'm not saying that you couldn't fall in love with someone else. You could.
And TEMPORARILY you'd feel better. But you'd be in the same situation a few years later. Because (listen carefully to this):
THE KEY TO SUCCEEDING IN MARRIAGE IS NOT FINDING THE RIGHT PERSON; IT'S LEARNING TO LOVE THE PERSON YOU FOUND.
SUSTAINING love is not a passive or spontaneous experience. It'll NEVER just happen to you. You can't 'find' LASTING love. You have to 'make' it day in and day out. That's why we have the expression 'the labor of love.'
Because it takes time, effort, and energy. And most importantly, it takes WISDOM. You have to know WHAT TO DO to make your marriage work.
Make no mistake about it. Love is NOT a mystery. There are specific things you can do (with or without your spouse) to succeed with your marriage.
Just as there are physical laws of the universe (such as gravity), there are also laws for relationships. Just as the right diet and exercise program makes you physically stronger, certain habits in your relationship WILL make your marriage stronger. It's a direct cause and effect. If you know and apply the laws, the results are predictable...you can 'make' love.
Love in marriage is indeed a 'decision'... Not just a feeling.
Remember this always:
'God determines who walks into your life. It is up to you to decide who you let walk away, who you let stay, and who you refuse to let go.'
Wednesday, June 25, 2008
The Power of Words by Takara
How many times have we set goals, visualized our desired outcome,created and repeated positive affirmations, and yet still not achievedwhat we had hoped? There are numerous potential causes for this.Sometimes its simply a matter of WORDS.
Every sound we utter sends out an energy wave that aids in creatingour world. With every sentence we speak we are improving or destroyingour health, relationships, finances, etc.
The most powerful example I've ever heard was a story told to medirectly by the woman who had the experience. This woman had developedan incurable disease of the eyes. She was quickly going blind. Herphysicians said there was NOTHING they could do. Being very determined and not liking what she heard, she turned to alternative therapies fora possible cure - something she never would have done had she not beenin this desperate situation. A friend recommended she see someone thatdid crystal healing. She thought that sounded ridiculous but decided to give it a try. During her appointment, the crystal healing therapist asked her to describe herself, her life, etc. and she lether talk for about 10 minutes. Suddenly, the therapist stopped her and said "Did you know that in the last 10 minutes you said the words 'Ihate to see' 15 times?" The woman was shocked. She used the words "I hate to see" before many things. "I hate to see the way the world is going." "I hate to see how they are treating the children in schools."On and on she made reference to "I hate to see" this or that. This was literally an eye opening experience. She switched her words and now years later has perfect vision.
HOW MANY WORDS DO WE USE THAT DESTROY OUR DESIRES?
NEVER NEVER NEVER say "I'm Sorry." Two of the most powerful words int he English language are the words I AM. These words tell every partof you - your personality, your subconscious, your ego, your spirit -who you are. They define WHO YOU ARE. Be very careful what you place behind those words. When you say "I'm sorry," you are saying that WHOYOU ARE is a sorry individual. Replace the words "I'm sorry" with "I apologize." Anyone who eliminates the words "I'm sorry" from theirvocabulary will increase their self esteem almost immediately! Thesame goes for "I'm sick." "I'm tired." "I'm stupid." - you get theidea. Replace those with "I feel ___" and eliminate the stupid comment altogether.
SO WHAT DOES THIS HAVE TO DO WITH GOAL ACHIEVEMENT?
Another very important aspect of conscious language is the LAW OF FOCUS. What ever we place our attention on is what we create. It'simportant to focus on the positive thing we desire rather than the negative thing we want to avoid. For example, never focus on NOTAGING. Focusing on not aging ensures that you will age and quickly.Instead focus on being healthy, vibrant, and youthful.
An interesting and often overlooked part of all this is the need toavoid words that are negating a negative. What the heck do I mean by that? A word like LIMITLESS is actually drawing the subconscious mind to focus on LIMITS. This is NOT what we want. So saying something likeLIMITLESS ABUNDANCE is placing limits on the abundance.
An example from my own life is the word EFFORTLESS. In the past when Imade affirmations, I would typically end them with the words "easy,effortless, and fun." An example might be "Having a wonderfulrelationship is easy, effortless, and fun." This was actually drawingEFFORT into my life. Since I have eliminated that word and now only use "easy and fun" EVERYTHING has shifted. We sold our house in 2weeks because it was "easy and fun." - and there was no EFFORT involved. Doug's immigration process to the U.S. was taken care of inless than 2 months. There are many, many other examples of how thishas made things move very quickly and easily for us.
Review your own affirmations and the words you say out loud or just to yourself and see how POSITIVE you are actually being. It does make a difference!
Every sound we utter sends out an energy wave that aids in creatingour world. With every sentence we speak we are improving or destroyingour health, relationships, finances, etc.
The most powerful example I've ever heard was a story told to medirectly by the woman who had the experience. This woman had developedan incurable disease of the eyes. She was quickly going blind. Herphysicians said there was NOTHING they could do. Being very determined and not liking what she heard, she turned to alternative therapies fora possible cure - something she never would have done had she not beenin this desperate situation. A friend recommended she see someone thatdid crystal healing. She thought that sounded ridiculous but decided to give it a try. During her appointment, the crystal healing therapist asked her to describe herself, her life, etc. and she lether talk for about 10 minutes. Suddenly, the therapist stopped her and said "Did you know that in the last 10 minutes you said the words 'Ihate to see' 15 times?" The woman was shocked. She used the words "I hate to see" before many things. "I hate to see the way the world is going." "I hate to see how they are treating the children in schools."On and on she made reference to "I hate to see" this or that. This was literally an eye opening experience. She switched her words and now years later has perfect vision.
HOW MANY WORDS DO WE USE THAT DESTROY OUR DESIRES?
NEVER NEVER NEVER say "I'm Sorry." Two of the most powerful words int he English language are the words I AM. These words tell every partof you - your personality, your subconscious, your ego, your spirit -who you are. They define WHO YOU ARE. Be very careful what you place behind those words. When you say "I'm sorry," you are saying that WHOYOU ARE is a sorry individual. Replace the words "I'm sorry" with "I apologize." Anyone who eliminates the words "I'm sorry" from theirvocabulary will increase their self esteem almost immediately! Thesame goes for "I'm sick." "I'm tired." "I'm stupid." - you get theidea. Replace those with "I feel ___" and eliminate the stupid comment altogether.
SO WHAT DOES THIS HAVE TO DO WITH GOAL ACHIEVEMENT?
Another very important aspect of conscious language is the LAW OF FOCUS. What ever we place our attention on is what we create. It'simportant to focus on the positive thing we desire rather than the negative thing we want to avoid. For example, never focus on NOTAGING. Focusing on not aging ensures that you will age and quickly.Instead focus on being healthy, vibrant, and youthful.
An interesting and often overlooked part of all this is the need toavoid words that are negating a negative. What the heck do I mean by that? A word like LIMITLESS is actually drawing the subconscious mind to focus on LIMITS. This is NOT what we want. So saying something likeLIMITLESS ABUNDANCE is placing limits on the abundance.
An example from my own life is the word EFFORTLESS. In the past when Imade affirmations, I would typically end them with the words "easy,effortless, and fun." An example might be "Having a wonderfulrelationship is easy, effortless, and fun." This was actually drawingEFFORT into my life. Since I have eliminated that word and now only use "easy and fun" EVERYTHING has shifted. We sold our house in 2weeks because it was "easy and fun." - and there was no EFFORT involved. Doug's immigration process to the U.S. was taken care of inless than 2 months. There are many, many other examples of how thishas made things move very quickly and easily for us.
Review your own affirmations and the words you say out loud or just to yourself and see how POSITIVE you are actually being. It does make a difference!
HOW DO YOU ATTRACT OPPORTUNITY INTO YOUR LIFE?by Jim Rohn
Someone recently asked me the question: "How can I have more opportunities come into my life?" Good question, but I think my answer surprised them a bit.
I by passed the obvious (and necessary) points about hard work,persistence and preparation. They actually were very hard workers. Andthey had the great attribute of being seekers, they were on theoutlook. But I felt maybe they were missing this next and most valuable point - attraction.
I always thought opportunities and success were something you went after, then I found out that I needed to turn it around. Opportunities and success are not something you go after necessarily, but something you attract - by becoming an attractive person.
That's why I teach development of skills. If you can develop yourskills, keep refining all the parts of your character and yourself,your health, your relationships, etc. so that you become an attractive person to the marketplace - you'll attract opportunity. Opportunity will probably seek you out. Your reputation will probably precede youand someone will want to do business with you. All of thepossibilities are there by working on the philosophy that success issomething you attract.
The key is to continue making yourself a more attractive person by the skills you have, the disciplines you have, the personality you'veacquired, the character and reputation you have established, thelanguage and speech you use - all of that refinement makes you more attractive to the marketplace.
Personal development - the never-ending chance to improve not only yourself, but also to attract opportunities and affect others.
To Your Success,
Jim Rohn
Jim Rohn is considered to be America's Foremost Business Philosopher.
I by passed the obvious (and necessary) points about hard work,persistence and preparation. They actually were very hard workers. Andthey had the great attribute of being seekers, they were on theoutlook. But I felt maybe they were missing this next and most valuable point - attraction.
I always thought opportunities and success were something you went after, then I found out that I needed to turn it around. Opportunities and success are not something you go after necessarily, but something you attract - by becoming an attractive person.
That's why I teach development of skills. If you can develop yourskills, keep refining all the parts of your character and yourself,your health, your relationships, etc. so that you become an attractive person to the marketplace - you'll attract opportunity. Opportunity will probably seek you out. Your reputation will probably precede youand someone will want to do business with you. All of thepossibilities are there by working on the philosophy that success issomething you attract.
The key is to continue making yourself a more attractive person by the skills you have, the disciplines you have, the personality you'veacquired, the character and reputation you have established, thelanguage and speech you use - all of that refinement makes you more attractive to the marketplace.
Personal development - the never-ending chance to improve not only yourself, but also to attract opportunities and affect others.
To Your Success,
Jim Rohn
Jim Rohn is considered to be America's Foremost Business Philosopher.
Tuesday, June 24, 2008
Your Dream Can Be Your Future by Chris Widener
Here is a basic truth you must accept and believe if you are to achieve your dream...
Your dream can be a reality! That's right, your future can actually see you living your dream. It doesn't just have to be a big wish!
When we are young we are dreamers. Nothing seems too big for us to accomplish. Nothing seems too outrageous. The world is ours on a string as the old song goes. Until... "Reality" hits. Reality is what others want to box you in with:
"You can't do that."
"Nobody has ever done that before."
"It will never work."
"You've gone off the deep end now!"
All dreamers (who eventually become accomplishers) have heard these things. Yet they overcome them. They refuse to accept someone else's "reality" for their own life. They let the average people live their average lives, bound by fear, while they pursue their chosen future – their dream! So don't believe the people who tell you that you can't or won't. Believe your dream. Believe that it can be your future!
Once you have determined that you can actually live your dream, I want you to memorize this acronym. I've shared it before, but I found that it is tremendously helpful for reminding and motivating us toward our dreams.
D is for Dare (dare to dream while others don't)
R is for Relentless (relentlessly pursue your dream no matter what)
E is for Excellence (strive for excellence in all you do)
A is for Abandon (abandon any other alternative plans)
M is for Measure (constantly measure where you are in your dream journey)
Okay, that's great and motivating, but what about the practical stuff? Well, there is certainly practical stuff. No matter how lofty your dream, no matter how spectacular, you will live most of your life in the mundane. Richard Nixon said of the presidency that you "campaign with poetry, but govern with prose." The vision is beautiful, the actual is mundane (not bad but "everyday" so to speak).
If you are to achieve your dream, you need to plan and work and work and plan. Here are my thoughts on how to go about reaching your dream and securing it as your future: Decide that you will do it. This may seem elementary but many people never decide and commit fully to their dream. They simply keep "thinking" about it. Tell others that you are going to do it. This puts you on the record as to what you are dreaming about. It makes you accountable. It will help you do it if for no other reason than to avoid embarrassment!
Develop a step-by-step plan. This is absolutely essential. You must sit down and write out a few things:
1. A timeline. How long will it take to the end?
2. Action steps. Point-by-point, what you will do and when you will do them.
3. Resources you will need to draw from. What will it take? Who will need to be involved for help or advice?
4. An evaluation tool. You need to evaluate from time to time whether you are progressing or not.
5. A celebration. Yep, when you are done you should already have planned what you will do to celebrate. Make it big!
I have found that there is no better time than now to start making your dream a reality. So, set aside some time today to get started on your dream. Follow the action plan and set your sights for the top of the mountain! You will be glad you did!
Your dream can be a reality! That's right, your future can actually see you living your dream. It doesn't just have to be a big wish!
When we are young we are dreamers. Nothing seems too big for us to accomplish. Nothing seems too outrageous. The world is ours on a string as the old song goes. Until... "Reality" hits. Reality is what others want to box you in with:
"You can't do that."
"Nobody has ever done that before."
"It will never work."
"You've gone off the deep end now!"
All dreamers (who eventually become accomplishers) have heard these things. Yet they overcome them. They refuse to accept someone else's "reality" for their own life. They let the average people live their average lives, bound by fear, while they pursue their chosen future – their dream! So don't believe the people who tell you that you can't or won't. Believe your dream. Believe that it can be your future!
Once you have determined that you can actually live your dream, I want you to memorize this acronym. I've shared it before, but I found that it is tremendously helpful for reminding and motivating us toward our dreams.
D is for Dare (dare to dream while others don't)
R is for Relentless (relentlessly pursue your dream no matter what)
E is for Excellence (strive for excellence in all you do)
A is for Abandon (abandon any other alternative plans)
M is for Measure (constantly measure where you are in your dream journey)
Okay, that's great and motivating, but what about the practical stuff? Well, there is certainly practical stuff. No matter how lofty your dream, no matter how spectacular, you will live most of your life in the mundane. Richard Nixon said of the presidency that you "campaign with poetry, but govern with prose." The vision is beautiful, the actual is mundane (not bad but "everyday" so to speak).
If you are to achieve your dream, you need to plan and work and work and plan. Here are my thoughts on how to go about reaching your dream and securing it as your future: Decide that you will do it. This may seem elementary but many people never decide and commit fully to their dream. They simply keep "thinking" about it. Tell others that you are going to do it. This puts you on the record as to what you are dreaming about. It makes you accountable. It will help you do it if for no other reason than to avoid embarrassment!
Develop a step-by-step plan. This is absolutely essential. You must sit down and write out a few things:
1. A timeline. How long will it take to the end?
2. Action steps. Point-by-point, what you will do and when you will do them.
3. Resources you will need to draw from. What will it take? Who will need to be involved for help or advice?
4. An evaluation tool. You need to evaluate from time to time whether you are progressing or not.
5. A celebration. Yep, when you are done you should already have planned what you will do to celebrate. Make it big!
I have found that there is no better time than now to start making your dream a reality. So, set aside some time today to get started on your dream. Follow the action plan and set your sights for the top of the mountain! You will be glad you did!
The Law of Forced Efficiency By: Brian Tracy
This law says that, "There is never enough time to do everything, but there is always enough time to do the most important thing."
You Always Find The Time When you run out of time and the consequences for non-completion of a key task or project can be really serious, you always seem to find the time to get it done, often at the very last minute. You start early, you stay late and you drive yourself to complete the job rather than to face the negative consequences that would follow if you didn't get it completed within the time limit. Rule: "There will never be enough time to do everything you have to do."
You Are Already Overwhelmed The fact is that the average person today is working at 110% to 130% of capacity. And the jobs and responsibilities just keep piling up. Everyone has stacks of reading material they still have to go through. One study concluded recently that the average executive has 300-400 hours of reading and projects backlogged at home and at the office. What this means is that you will never be caught up. Get that out of your mind. All you can hope for is to be on top of your most important responsibilities. The others will just have to wait.
The Key Question You Should Ask The key question you can ask is "What is the most valuable use of my time, right now?" This is the core question of time management. This is the key to overcoming procrastination and becoming a highly productive person. Every hour of every day, there is an answer to this question. Your job is to ask yourself the question, over and over again, and to always be working on the answer to it, whatever it is. Do first things first and second things not at all. As Goethe said, "The things that matter most must never be at the mercy of the things that matter least." The more accurate your answers to this question, the easier it will be for you to set clear priorities, to overcome procrastination and to get started on that one activity that represents the most valuable use of your time.
Action Exercises Take a few minutes each day and sit quietly where you cannot be disturbed. During this time, let your mind relax and just think about your work and activities, without stress or pressure. In almost every case, during this time of solitude, you will receive wonderful insights and ideas that will save you enormous amounts of time when you apply them back on the job. Often you will experience breakthroughs that will change the direction of your life and work.
You Always Find The Time When you run out of time and the consequences for non-completion of a key task or project can be really serious, you always seem to find the time to get it done, often at the very last minute. You start early, you stay late and you drive yourself to complete the job rather than to face the negative consequences that would follow if you didn't get it completed within the time limit. Rule: "There will never be enough time to do everything you have to do."
You Are Already Overwhelmed The fact is that the average person today is working at 110% to 130% of capacity. And the jobs and responsibilities just keep piling up. Everyone has stacks of reading material they still have to go through. One study concluded recently that the average executive has 300-400 hours of reading and projects backlogged at home and at the office. What this means is that you will never be caught up. Get that out of your mind. All you can hope for is to be on top of your most important responsibilities. The others will just have to wait.
The Key Question You Should Ask The key question you can ask is "What is the most valuable use of my time, right now?" This is the core question of time management. This is the key to overcoming procrastination and becoming a highly productive person. Every hour of every day, there is an answer to this question. Your job is to ask yourself the question, over and over again, and to always be working on the answer to it, whatever it is. Do first things first and second things not at all. As Goethe said, "The things that matter most must never be at the mercy of the things that matter least." The more accurate your answers to this question, the easier it will be for you to set clear priorities, to overcome procrastination and to get started on that one activity that represents the most valuable use of your time.
Action Exercises Take a few minutes each day and sit quietly where you cannot be disturbed. During this time, let your mind relax and just think about your work and activities, without stress or pressure. In almost every case, during this time of solitude, you will receive wonderful insights and ideas that will save you enormous amounts of time when you apply them back on the job. Often you will experience breakthroughs that will change the direction of your life and work.
The 12 Absolutely Unbreakable Laws of Leadership by Brian Tracy
1. The Law of Integrity: Great business leadership is characterized by honesty, truthfulness and straight dealing with every person, under all circumstances.
2. The Law of Courage: The ability to make decisions and act boldly in the face of setbacks and adversity is the key to greatness in leadership.
3. The Law of Realism: Leaders deal with the world as it is, not as they wish it would be.
4. The Law of Power: Power gravitates to the person who can use it most effectively to get the desired results.
5. The Law of Ambition: Leaders have an intense desire to lead; they have a clear vision of a better future, which they are determined to realize.
6. The Law of Optimism: The true leader radiates the confidence that all difficulties can be overcome and all goals can be attained.
7. The Law of Empathy: Leaders are sensitive to and aware of the needs, feelings and motivations of their people.
8. The Law of Resilience: Leaders bounce back from the inevitable setbacks, disappointments and temporary failures experienced in the attainment of any worthwhile goal.
9. The Law of Independence: Leaders know who they are, what they believe in and they think for themselves.
10. The Law of Emotional Maturity: Leaders are calm, cool and controlled in the face of problems, difficulties and adversity.
11. The Law of Excellence: Leaders are committed to excellent performance of the business task and to continuous improvement.
12. The Law of Foresight: Leaders have the ability to predict and anticipate the future.
2. The Law of Courage: The ability to make decisions and act boldly in the face of setbacks and adversity is the key to greatness in leadership.
3. The Law of Realism: Leaders deal with the world as it is, not as they wish it would be.
4. The Law of Power: Power gravitates to the person who can use it most effectively to get the desired results.
5. The Law of Ambition: Leaders have an intense desire to lead; they have a clear vision of a better future, which they are determined to realize.
6. The Law of Optimism: The true leader radiates the confidence that all difficulties can be overcome and all goals can be attained.
7. The Law of Empathy: Leaders are sensitive to and aware of the needs, feelings and motivations of their people.
8. The Law of Resilience: Leaders bounce back from the inevitable setbacks, disappointments and temporary failures experienced in the attainment of any worthwhile goal.
9. The Law of Independence: Leaders know who they are, what they believe in and they think for themselves.
10. The Law of Emotional Maturity: Leaders are calm, cool and controlled in the face of problems, difficulties and adversity.
11. The Law of Excellence: Leaders are committed to excellent performance of the business task and to continuous improvement.
12. The Law of Foresight: Leaders have the ability to predict and anticipate the future.
Desire/Motivation by Jim Rohn
Humans have the remarkable ability to get exactly what they must have. But there is a difference between a "must" and a "want."
The best motivation is self-motivation. The guy says, "I wish someone would come by and turn me on." What if they don't show up? You've got to have a better plan for your life.
When you know what you want, and you want it bad enough, you will find a way to get it.
Motivation alone is not enough. If you have an idiot and you motivate him, now you have a motivated idiot.
Without a sense of urgency, desire loses its value.
The best motivation is self-motivation. The guy says, "I wish someone would come by and turn me on." What if they don't show up? You've got to have a better plan for your life.
When you know what you want, and you want it bad enough, you will find a way to get it.
Motivation alone is not enough. If you have an idiot and you motivate him, now you have a motivated idiot.
Without a sense of urgency, desire loses its value.
Management And Other People's Knowledge by: Brian Tracy
Be a Low Pressure Persuader Management can be defined as "getting things done through others." To be a manager you must be an expert at persuading and influencing others to work in a common direction. This is why all excellent managers are also excellent low-pressure salespeople. They do not order people to do things; instead, they persuade them to accept certain responsibilities, with specific deadlines and agreed-upon standards of performance. When a person has been persuaded that he or she has a vested interest in doing a job well, he or she accepts ownership of the job and the result. Once a person accepts ownership and responsibility, the manager can step aside confidently, knowing the job will be done on schedule.
You Have Two Choices In every part of your life, you have a choice of either doing it yourself or delegating it to others. Your ability to get someone else to take on the job with the same enthusiasm that you would have is an exercise in personal persuasion. It may seem to take a little longer at the beginning, but it saves you an enormous amount of time in the completion of the task.
The Best Form of Leverage A key form of leverage that you must develop for success in America is other people's knowledge. You must be able to tap into the brain power of many other people if you want to accomplish worthwhile goals. Successful people are not those who know everything needed to accomplish a particular task, but more often than not, they are people who know how to find the knowledge they need.
What Knowledge Do You Need? What is the knowledge that you need to achieve your most important goals? Of the knowledge required, what knowledge must you have personally in order to control your situation, and what knowledge can you borrow, buy, or rent from others?
Two Calls Away It has been said that, in our information-based society, you are never more than one book or two phone calls away from any piece of knowledge in the country. With on-line computer services that access huge data bases all over the country, you can usually get the precise information you require in a few minutes by using a personal computer. Whenever you need information and expertise from another person in order to achieve your goals, the very best way to persuade them to help you is to ask them for their assistance.
Don't Be Afraid To Ask Almost everyone who is knowledgeable in a particular area is proud of their accomplishments. By asking a person for their expert advice, you compliment them and motivate them to want to help you. So don't be afraid to ask, even if you don't know the individual personally.
Action Exercises Here are two things you can do immediately to put these ideas into action. First, multiply your output and rewards by persuading other people to do the job for you and do it well. Delegation is the key to personal leverage. Second, identify the most important knowledge you need to do an excellent job and then concentrate on finding and using that knowledge. The person who can find the knowledge in others is often more valuable than the person who possesses it.
You Have Two Choices In every part of your life, you have a choice of either doing it yourself or delegating it to others. Your ability to get someone else to take on the job with the same enthusiasm that you would have is an exercise in personal persuasion. It may seem to take a little longer at the beginning, but it saves you an enormous amount of time in the completion of the task.
The Best Form of Leverage A key form of leverage that you must develop for success in America is other people's knowledge. You must be able to tap into the brain power of many other people if you want to accomplish worthwhile goals. Successful people are not those who know everything needed to accomplish a particular task, but more often than not, they are people who know how to find the knowledge they need.
What Knowledge Do You Need? What is the knowledge that you need to achieve your most important goals? Of the knowledge required, what knowledge must you have personally in order to control your situation, and what knowledge can you borrow, buy, or rent from others?
Two Calls Away It has been said that, in our information-based society, you are never more than one book or two phone calls away from any piece of knowledge in the country. With on-line computer services that access huge data bases all over the country, you can usually get the precise information you require in a few minutes by using a personal computer. Whenever you need information and expertise from another person in order to achieve your goals, the very best way to persuade them to help you is to ask them for their assistance.
Don't Be Afraid To Ask Almost everyone who is knowledgeable in a particular area is proud of their accomplishments. By asking a person for their expert advice, you compliment them and motivate them to want to help you. So don't be afraid to ask, even if you don't know the individual personally.
Action Exercises Here are two things you can do immediately to put these ideas into action. First, multiply your output and rewards by persuading other people to do the job for you and do it well. Delegation is the key to personal leverage. Second, identify the most important knowledge you need to do an excellent job and then concentrate on finding and using that knowledge. The person who can find the knowledge in others is often more valuable than the person who possesses it.
Wednesday, June 11, 2008
BRILLIANT 3 MINUTE MANAGEMENT COURSE
Lesson 1:
A man is getting into the shower just as his wife is finishing her shower, when the doorbell rings.
The wife quickly wraps herself in a towel and runs downstairs. When she opens the door, there stands Bob, the next-door neighbour. Before she says a word, Bob says, "I'll give you R 800 to drop that towel."
After thinking for a moment, the woman drops her towel and stands naked in front of Bob.
After a few seconds, Bob hands her R 800 and leaves.
The woman wraps back up in the towel and goes back upstairs. When she gets to the bathroom, her husband asks, "Who was that?"
"It was Bob the next door neighbour," she replies.
"Great!" the husband says, "did he say anything about the R 800 he owes me?"
*Moral of the story* :
If you share critical information pertaining to credit and risk with your shareholders in time, you may be in a position to prevent avoidable exposure.
Lesson 2:
A priest offered a Nun a lift.
She got in and crossed her legs, forcing her gown to reveal a leg. The priest nearly had an accident.
After controlling the car, he stealthily slid his hand up her leg. The nun said, "Father, remember Psalm 129?"
The priest removed his hand. But, changing gears, he let his hand slide up her leg again.
The nun once again said, "Father, remember Psalm 129?"
The priest apologised "Sorry sister but the flesh is weak."
Arriving at the convent, the nun went on her way.
On his arrival at the church, the priest rushed to look up Psalm 129. It said, "Go forth and seek, further up, you will find glory."
*Moral of the story* :
If you are not well informed in your job, you might miss a great opportunity.
Lesson 3:
A sales rep, an administration clerk, and the manager are walking to lunch when they find an antique oil lamp.
They rub it and a Genie comes out. The Genie says, "I'll give each of you just one wish."
"Me first! Me first!" says the admin clerk. "I want to be in the Bahamas, driving a speedboat, without a care in the world." Puff! She's gone.
"Me next! Me next!" says the sales rep. "I want to be in Hawaii, relaxing on the beach with my personal masseuse, an endless supply of Pina Coladas and the love of my life."Puff! He's gone.
"OK, you're up," the Genie says to the manager. The manager says, "I want those two back in the office after lunch."
*Moral of the story* :
Always let your boss have the first say.
Lesson 4:
An eagle was sitting on a tree resting, doing nothing.
A small rabbit saw the eagle and asked him, "Can I also sit like you and do nothing?"
The eagle answered: "Sure, why not."
So, the rabbit sat on the ground below the eagle and rested. All of a sudden, a fox appeared, jumped on the rabbit and ate it.
*Moral of the story* :
To be sitting and doing nothing, you must be sitting very, very high up!!!!!!!!!!!!
Lesson 5:
A turkey was chatting with a bull. "I would love to be able to get to the top of that tree," sighed the turkey, "but I haven't got the energy." "Well, why don't you nibble on some of my droppings?" replied the bull.
"They're packed with nutrients." The turkey pecked at a lump of dung, and found it actually gave him enoughstrength to reach the lowest branch of the tree.
The next day, after eating some more dung, he reached the second branch.
Finally after a fourth night, the turkey was proudly perched at the top of the tree. He was promptly spotted by a farmer, who shot him out of the tree.
*Moral of the story* :
Bullsh!t might get you to the top, but it won't keep you there.
Lesson 6:
A little bird was flying south for the winter. It was so cold the bird froze and fell to the ground into a large field. While he was lying there, a cow came by and dropped some dung on him.
As the frozen bird lay there in the pile of cow dung, he began to realize how warm he was. The dung was actually thawing him out!
He lay there all warm and happy, and soon began to sing for joy. A passing cat heard the bird singing and came to investigate.
Following the sound, the cat discovered the bird under the pile of cow dung and promptly dug him out and ate him.
*Moral of the story* :
(1) Not everyone who sh!ts on you is your enemy.
(2) Not everyone who gets you out of sh!t is your friend.
(3) And when you're in deep sh!t, it's best to keep your mouth shut!
This ends the 3-minute management course
A Message by George Carlin
Isn't it amazing that George Carlin - comedian of the 70's and 80's - could write something so very eloquent...and so very appropriate.
A Message by George Carlin:
The paradox of our time in history is that we have taller buildings but shorter tempers, wider Freeways , but narrower viewpoints. We spend more, but have less, we buy more, but enjoy less. We have bigger houses and smaller families, more conveniences, but less time. We have more degrees but less sense, more knowledge, but less judgment, more experts, yet more problems, more medicine, but less wellness.
We drink too much, smoke too much, spend too recklessly, laugh too little, drive too fast, get too angry, stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom.
We have multiplied our possessions, but reduced our values. We talk too much, love too seldom, and hate too often.
We've learned how to make a living, but not a life. We've added years to life not life to years. We've been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor. We conquered outer space but not inner space. We've done larger things, but not better things.
We've cleaned up the air, but polluted the soul. We've conquered the atom, but not our prejudice. We write more, but learn less. We plan more, but accomplish less. We've learned to rush, but not to wait. We build more computers to hold more information, to produce more copies than ever, but we communicate less and less.
These are the times of fast foods and slow digestion, big men and small character, steep profits and shallow relationships. These are the days of two incomes but more divorce, fancier houses, but broken homes. These are days of quick trips, disposable diapers, throwaway morality, one night stands, overweight bodies, and pills that do everything from cheer, to quiet, to kill. It is a time when there is much in the showroom window and nothing in the stockroom.
Remember; spend some time with your loved ones, because they are not going to be around forever.
Remember, say a kind word to someone who looks up to you in awe, because that little person soon will grow up and leave your side.
Remember, to give a warm hug to the one next to you, because that is the only treasure you can give with your heart and it doesn't cost a cent.
Remember, to say, 'I love you' to your partner and your loved ones, but most of all mean it. A kiss and an embrace will mend hurt when it comes from deep inside of you.
Remember to hold hands and cherish the moment for someday that person will not be there again.
Give time to love, give time to speak! And give time to share the precious thoughts in your mind.
AND ALWAYS REMEMBER:
Life is not measured by the number of breaths we take, but by the moments that take our breath away. George Carlin
A Message by George Carlin:
The paradox of our time in history is that we have taller buildings but shorter tempers, wider Freeways , but narrower viewpoints. We spend more, but have less, we buy more, but enjoy less. We have bigger houses and smaller families, more conveniences, but less time. We have more degrees but less sense, more knowledge, but less judgment, more experts, yet more problems, more medicine, but less wellness.
We drink too much, smoke too much, spend too recklessly, laugh too little, drive too fast, get too angry, stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom.
We have multiplied our possessions, but reduced our values. We talk too much, love too seldom, and hate too often.
We've learned how to make a living, but not a life. We've added years to life not life to years. We've been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor. We conquered outer space but not inner space. We've done larger things, but not better things.
We've cleaned up the air, but polluted the soul. We've conquered the atom, but not our prejudice. We write more, but learn less. We plan more, but accomplish less. We've learned to rush, but not to wait. We build more computers to hold more information, to produce more copies than ever, but we communicate less and less.
These are the times of fast foods and slow digestion, big men and small character, steep profits and shallow relationships. These are the days of two incomes but more divorce, fancier houses, but broken homes. These are days of quick trips, disposable diapers, throwaway morality, one night stands, overweight bodies, and pills that do everything from cheer, to quiet, to kill. It is a time when there is much in the showroom window and nothing in the stockroom.
Remember; spend some time with your loved ones, because they are not going to be around forever.
Remember, say a kind word to someone who looks up to you in awe, because that little person soon will grow up and leave your side.
Remember, to give a warm hug to the one next to you, because that is the only treasure you can give with your heart and it doesn't cost a cent.
Remember, to say, 'I love you' to your partner and your loved ones, but most of all mean it. A kiss and an embrace will mend hurt when it comes from deep inside of you.
Remember to hold hands and cherish the moment for someday that person will not be there again.
Give time to love, give time to speak! And give time to share the precious thoughts in your mind.
AND ALWAYS REMEMBER:
Life is not measured by the number of breaths we take, but by the moments that take our breath away. George Carlin
Beauty Tips
Below is a wonderful poem Audrey Hepburn wrote when asked to share her 'beauty tips'. It was read at her funeral years later.
For attractive lips, speak words of kindness.
For lovely eyes, seek out the good in people.
For a slim figure, share your food with the hungry.
For beautiful hair, let a child run his/her fingers through it once a day.
For poise, walk with the knowledge that you never walk alone.
People, even more than things, have to be restored, renewed, revived, reclaimed, and redeemed; never throw out anyone.
Remember, if you ever need a helping hand, you will find one at the end of each of your arms.
As you grow older, you will discover that you have two hands; one for helping yourself, and the other for helping others.
For attractive lips, speak words of kindness.
For lovely eyes, seek out the good in people.
For a slim figure, share your food with the hungry.
For beautiful hair, let a child run his/her fingers through it once a day.
For poise, walk with the knowledge that you never walk alone.
People, even more than things, have to be restored, renewed, revived, reclaimed, and redeemed; never throw out anyone.
Remember, if you ever need a helping hand, you will find one at the end of each of your arms.
As you grow older, you will discover that you have two hands; one for helping yourself, and the other for helping others.
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